Onsite Support
Midas Networks is your source for reliable onsite computer and network support. If your company's need for IT support has increased but you can't justify hiring a full-time IT person, we can fill that void. Or, if you've been frustrated by substandard IT service in the past, you can depend on us for expert support in a timely fashion.
Desktop Service Plan (DSP)
Midas Networks has years of experience supporting desktop, server, and network environments. Through the Desktop Service Plan, Midas Networks can provide your company with a level of technical support that is not normally found in companies without a full-time IT staff.
Because companies have different IT needs, our DSP program offers flexible plans centered around your business. Before building a plan, we perform a complete survey and discuss your business needs. Then we work with you to build a technical support plan to meet those needs.
We offer basic maintenance services, such as a maintaining operation system updates, hot fixes, patches, and virus protection. We also provide network security and comprehensive system monitoring. The following sections describe the most frequently requested services.
Computer Maintenance
Computer maintenance is one of the most overlooked aspects of running a business. Yet the lack of regular maintenance can lead to computer failure and the loss of crucial business data. In the event of hardware failure, even saved data can be lost. And recovering lost data is time-consuming, expensive, and frustrating.
Often, there are signs of impending failure that are ignored or go unnoticed until it is too late. Experienced professionals recognize these signs and can take action before the failure occurs. Regular maintenance by an experienced professional is one of the most effective ways to protect your business assets.
Updates, Patches, and Hot-Fixes
Ongoing maintenance doesn't stop at looking for signs of failure. Another area that must be addressed on a regular basis is Operating Systems (OS) updates, patches, and hot-fixes. These updates are absolutely essential to the ongoing health of your OS and your network. Many of these updates specifically address issues that can bring your OS and your network to a complete halt. There are numerous examples of businesses losing the use of their computers because a hacker gained access to the network through an un-patched computer. Or a compromised computer launching attacks against another without the owner's knowledge. In some cases, complete web sites have been found operating on computers without the owner's knowledge. In many cases, the owners are completely unaware of the problem until the ISP shuts off the connection or the FBI wants to know who owns the web sites that are being hosted on their computers!
Network Security
Updates are not the only source of protection for your computers and network. Most often, Internet connections are used without any protection from the multitude of malicious individuals that would love to gain access to your computers. If you have a high-speed Internet connection, do you employ a device that separates your network from the Internet? If you don't, you are a prime target for hacker activity. From hardware firewalls to software detection, Midas Networks can help you protect your computers from unauthorized access and exploitation.